FAQ

**How do I place an order?**
Browse our products, add items to your cart, proceed to checkout, fill in your shipping details, choose your payment method, and confirm your order. You'll receive an order confirmation via email.

**Can I modify or cancel my order after placing it?**
Please contact us immediately at musemashwear@gmail.com if you need to modify or cancel your order. We'll do our best to help, but once the order is shipped, changes are no longer possible.

**How long does delivery take?**
Delivery typically takes 2-3 business days within Romania and 5-10 business days for international orders. You'll receive a tracking number once your order ships.

**What are the shipping costs?**
Shipping costs vary based on your location and order size. The exact cost will be calculated at checkout before you complete your purchase.

**Do you ship internationally?**
Yes, we ship worldwide. International shipping times and costs vary by destination.

**How can I track my package?**
Once your order ships, you'll receive a tracking number via email. Use this number to track your package on the courier's website.

**What payment methods do you accept?**
We accept credit/debit cards (Visa, Mastercard), PayPal, and cash on delivery (where available).

**Is it safe to pay online on your website?**
Yes, all payments are processed through secure, encrypted payment gateways. We never store your payment information.

**Can I return products?**
Yes, you have 14 days from receipt to return products in their original condition with tags attached. Please contact us to initiate a return.

**Who pays for return shipping?**
Return shipping costs are the customer's responsibility unless the product is defective or we sent the wrong item.

**How do I choose the right size?**
Please refer to our Size Guide page for detailed measurements. If you're between sizes, we recommend sizing up.

**Are your products authentic/original?**
Yes, all our products are 100% authentic and sourced directly from authorized suppliers.

**Do you offer warranty?**
All products come with the manufacturer's standard warranty. Specific warranty terms vary by product.

**How can I contact customer support?**
You can reach us at [your-email] or through our Contact Us page. We typically respond within 24 hours.